VTB Group Mission, Vision, Values
We help people to make their plans a reality by creating the best financial solutions. We are a team of professionals, working for the benefit of our customers and the country as a whole.
A universal financial group that is developing both dynamically and sustainably, one that is focused on being the first-choice financial partner for its customers, and which provides the most convenient and cutting edge solutions to their needs.
We value our customers
- We put our customer needs first
- We trust our customers and strive to earn their trust
- We listen to our customers and act upon their feedback
We work as a team
- We respect and trust each other
- We support each other and help our colleagues grow
- We achieve common goals
We are responsible for our results
- We are result-, not process-oriented
- Each of us is responsible for our contribution to the common goals
- We openly discuss our successes and failures
We are proactive
- We are not indifferent to what we are doing
- We contribute proactively when dealing with shared tasks
- We go beyond our formal duties
We continuously improve our performance
- We are open to change
- We start change with ourselves
- We have no fear to experiment
1 Mission is the purpose or the most important aim of an organization.
2 Vision is the way the organization should develop to realize its mission and how it should look in the future.
3 Values are the common for all the employees everyday norms and behavior principles.