Corporate Communications

VTB Capital’s Venture Business leads round A funding for Eccentex, California-based technology company

15 February 2012

VTB Capital’s Venture Business Leads Round to Power Hyper Growth for the Platform as a Service (PaaS) Leader’s AppBase Solution in a Large and Growing Case Management Market.

Eccentex Raises $7.5 Million in Series A Funding to Expand the Company’s Leadership in PaaS Cloud Computing Solutions for Dynamic Case Management.

Eccentex Corporation, a leader in the delivery of dynamic case management cloud solutions through the company’s leading Platform as a Service (PaaS) offering AppBase, today announced it has secured $7,5 million in an initial round of venture funding led by VTB Capital. The new investment capital will be used to continue the company’s expansion into markets where advanced case management solutions are enabling more cost effective, efficient, and accountable processing of service requests, incidents, and investigations.

Dynamic Case Management (DCM) is defined as structured and unstructured business processes initiated by an event that needs investigation and response. DCM solutions uniquely incorporate technologies and best practices from multiple disciplines, including Business Process Management (BPM), Enterprise Content Management (ECM), Business Intelligence (BI), Rules Engines, and Collaboration including Social Media. Examples of DCM applications are as follows:

  • Service requests
    Customer service, claims, underwriting, customer onboarding, loan operations, and proposals
  • Incident management
    Complaints, order management, and medical treatment plans
  • Investigations
    Fraud investigation, compliance, and eDiscovery

Founded in 2006, Eccentex has customers around the world that utilize their cloud-based case management platform AppBase to build On-Demand (SaaS) applications. AppBase is helping some of the most recognizable organizations in banking, insurance, healthcare, and government to deploy solutions significantly faster (5X), while reducing costs by more than 50 percent, and vastly improving critical customer service outcomes by 40 percent.

Glen Schrank, CEO at Eccentex, said: “We are pleased by the recognition and support of an organization with the reputation and financial breadth and depth of VTB Capital. We intend to continue our significant lead in bringing valuable case management capabilities to a broad set of industries that need to handle cases better. We are dis-intermediating the status quo case management market estimated to be as large as $12 billion with a much easier, accessible, and cost-effective technology platform for any organization that is challenged with processing service requests, incidents, and investigations.”

Aidar Kaliev, Head of VTB Capital’s venture business, said: “Ecccentex was early to recognize the tremendous need in the marketplace to provide better solutions. With a superior technology platform, core set of customers, solid solution, and a vast and expanding market, Eccentex is poised to grow substantially as companies look to become more efficient and nimble in managing their external and internal customer experience. We look forward to the opportunities ahead for Eccentex.”

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